FAQ

Learn more about watching NBC shows online


  • On which platforms can I sign in using my NBC Profile?
  • What are the benefits of signing up for an NBC Profile?
  • How do I sign in to my NBC Profile from aTV-connected device?
  • Why can't I sign in to my NBC Profile?
  • How do I access my NBC Profiledetails?
  • How do I change my NBC Profile password?
  • How do I change the email address associatedwith my NBC Profile?
  • Why do I need to link to a TV service provider after signing up for an NBC profile?
  • Will my email address be added to NBC's mailing list?
  • Why can't I sign in to my NBC Profile using my email address?
  • Why can't I sign in to my NBC Profile via Facebook?
  • Where can I find out more about America's Got Talent Vote and Save?
  • How do my credits work?
  • How do I know how many credits I have?
  • Why can't I use mycredits to watch locked content?
  • What is a TV service provider?
  • Why am I being asked to link toa TV service provider?
  • Do I have to create a new TV service provider account?
  • How do I link tomy TV service provider account?
  • What if I'm unable to link to my TV service provider?
  • I am aTime Warner Cable or Brighthouse customer. Which TV service provider do I link to?
  • How do I enable cookies in Safari forMac?
  • How do I enable cookies in Chrome for Mac and PC?
  • Why can't I get confirmation that my TVservice provider account information is valid?
  • When I select my TV service provider, nothing happens. Why?
  • What does the key icon at the top of a full episode mean?
  • Are all episodes locked?
  • How do I contact customer service?
  • How do I find out which shows are available to stream?
  • Why am I unable to find some NBC shows?
  • Is Closed Captioning (CC) available?
  • Who canI contact with questions about Closed Captioning?
  • What do the ratings codes (e.g., TV-14 DL) on the schedulemean?
  • Will the mobile app work over a 3G connection?
  • Why isn't my TV service providerlisted?
  • How do I clear my browser cache?
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    On which platforms can I sign in using my NBC Profile?

     

    Sign in with your NBC Profile to optimize your experience on NBC.com and any NBC app, including The Voice Official App, the America's Got Talent App, the SNL Official App and the NBC App.

       

      You can also sign in to your NBC Profile on:

      1. NBC App on Amazon Fire tablet
      2. NBC App on Amazon Fire TV
      3. NBC App on Android Mobile
      4. NBC App on Android TV
      5. NBC App on Apple TV
      6. NBC App on iOS
      7. NBC App on Roku
      8. NBC App on Vizio TV
      9. NBC App on XBox One
      10. The America's Got Talent App on iOS and Android
      11. The Saturday Night Live App on iOS and Android
      12. The Voice Official App on iOS and Android
      13. NBC.com

       

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      What are the benefits of signing up for an NBC Profile?

       

      Here's what you'll get when you sign up for an NBC Profile:

       

      NBC App

      - A seamless cross-device experience - watch episodes and clips across all your devices.

      - Continue watching episodes and clips right where you left off.

      - Watch three locked episodes for free!

       

      SNL Official App

      - Watch sketches from 40+ seasons of Saturday Night Live, updated after every episode.

       

      America's Got Talent App

      - Vote and save your favorite acts and artists during live shows.

       

      The Voice Official App

      - Vote for your favorite artists during live shows.

      - Build your team and check your progress on the leaderboards.

       

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      How do I sign in to my NBC Profile from a TV-connected device?

       

      Proceed to the Settingsscreen on your connected device and select My Profile. From there, follow the on-screen instructions to sign in to your NBC Profile with yourconnected device.

       

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      Why can't I sign in to my NBC Profile?

       

      If you’re unable to sign in to your NBCProfile, first try resetting your password.

       

      If you do notreceive a password reset email, please check your spam folder. Otherwise, consider whether your NBC Profile is registered to a different email addressor Facebook account and try signing in again.

       

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      How do I access my NBC Profile details?

       

      To view or update your NBC Profile details, please access the My Profilepage.

       

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      Howdo I change my NBC Profile password?

       

      To change your NBC profile password, visit the sign-in page andclick "Forgot Password?". You should then receive an email with a link to reset your password. Ifyou do not receive a password reset email, please check your spam folder. Otherwise, consider whether your NBC Profile is registered to a differentemail address or Facebook account and try signing in again.

       

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      How do I change the email address associated with my NBCProfile?

       

      At this time, users may not change the email address associated with their NBC Profile. If youwish to use a different email address, please create a new NBC Profile.

       

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      Why do I need to link to a TV service provider after signing up for an NBCprofile?

       

      When you sign up for an NBC profile, you'll get the following benefits:

       

      - A seamless cross-device experience. Sign in and watch episodes and clips across all your devices.

      - Continue watching episodes and clips right where you left off.

      - Save your favorite shows and episodes.

      - Get 3 free credits to watch locked content.

       

      By linking to your cable or satellite provider, yougain access to all of NBC's watchable content, including all locked episodes and shows.

       

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      Will my email address be added to NBC's mailing list?

       

      When you sign up for an NBC Profile, you may receive emails about the shows you watch, exclusive offers we think may interest you and your profile. You can easily opt out at any time; however, you may still receive emails pertaining to your NBC Profile.

       

      We take your privacy very seriously. For more information, please see our Privacy Policy.

       

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      Why can't I sign in to my NBC Profile using my email address?

       

      Your NBC Profile uses the email address you entered when signing up as its unique identifier.

       

      If you signed up for your NBC Profile using your email address, you can sign in using that email address. However, if you signed up via Facebook, you'll have to use your Facebook profile to sign in.

       

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      Why can't I sign in to my NBC Profile via Facebook?

       

      Your NBC Profile uses the Facebook profile you entered when signing up as its unique identifier.

       

      If you signed up for your NBC Profile using your email address, you can sign in using that email address. However, if you signed up via Facebook, you'll have to use your Facebook profile to sign in.

       

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      Where can I find out more about America's Got Talent Vote and Save?

       

      To find out more about America's Got Talent Vote and Save during live shows, check out the Vote and Save FAQs.

       

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      How do my credits work?

       

      Each credit allows you to access one locked episode. Credits do not expire. Once a credit is used, that episode will remain available toyou on all your devices, as long as you've signed in with your NBC Profile.

       

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      How do I know how many credits I have?

       

      When attempting to access locked content, you will be provided with the option to use one of your free credits. Your remaining credits willbe displayed on the confirmation screen.

       

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      Why can't I use my credits to watch locked content?

       

      Please contactour support team.

       

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      What is a TV service provider?

       

      ATV service provider is the company you pay for your television service, such as a cable company, satellite company or telecommunications company. Ifyou don't see your TV service provider on our list, check back with us soon. We are actively working to add more providers in the near future.Note that you can still watch full episodes of many of your favorite shows without linking to your TV service provider.

       

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      Why am I beingasked to link to a TV service provider?

       

      TV service providers play a key role in delivering our contentthrough emerging technology platforms, like the web and mobile devices. It's through the support of pay TV service providers that we're ableto bring live as well as on-demand entertainment and news shows to subscribers at no additional cost.

       

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      Do I have to create a new TV serviceprovider account?

       

      If you already have a username and password from your TV service provider, you do notneed to create a new account - just verify your account information. If you have not previously set up an account with your provider, you'll needto create a new account. Please contact your TV service provider to learn more. If you don't currently have a TV service provider, you'll needto get one to access the full range of NBC programming.

       

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      How do I link to my TV service provider account?

       

      If youalready have a username and password from your TV service provider, you do not need to create a new account - just verify your account information. Ifyou have not previously set up an account with your TV serice provider, you'll need to create a new account. Please contact your TV serviceprovider to learn more.

       

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      What if I'm unable to link to my TV service provider?

       

      Most TV service providers offer asimple way to retrieve or reset your password online. Please contact your service provider to learn more.

       

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      I am a Time Warner Cable or Brighthousecustomer. Which TV service provider do I link to?

       

      Time Warner Cable and Brighthouse are now incorporatedunder Spectrum. Current Time Warner Cable and Brighthouse customers should select Spectrum when linking to their TV service provider.

       

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      How do I enablecookies in Safari for Mac?

       

      To link to your TV service provider and/or sign in to your NBC Profile withyour username and password, your browser needs to able to assign cookies to remember you; cookies may be turned off in your preferences.

       

      Here's how to enable cookies for Safari on a Mac:

      - Select “Safari” and then“Preferences” from Safari's drop-down menu.

      - Select the “Privacy” tab.

      - Change thesetting from “Block cookies and other website data” to “Never.”

      - Refresh the page and sign in with yourusername and password."

       

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      How do I enable cookies in Chrome for Mac and PC?

       

      Our service needs touse cookies in your browser; cookies may be turned off in your preferences.

       

      Here's how to enable cookiesin Chrome:

      - Click Chrome in the menu bar, then select “preferences” from the drop-down menu (you can also type“chrome://settings/” in the address bar).

      - Go to the bottom of the “Settings” page (it should be selected inthe left side menu navigation).

      - Click “Show advanced settings,” which will open privacy settings.

      -Under the “Privacy” section, click the “Content settings” button.

      - In the “Cookies” section,make sure the “Allow local data to be set” is selected and “Block third-party cookies and site data” is not selected.

       

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      Why can't Iget confirmation that my TV service provider account information is valid?

       

      Your browser needs access tocookies in order to confirm your TV service provider account is valid.

       

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      When I select my TV service provider, nothing happens. Why?

       

      Make sure you've disabled pop-up blockers for NBC.com in your browser settings.

       

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      What does thekey icon at the top of a full episode mean?

       

      For some shows, certain episodes are available only to userswho have linked to their TV service provider. The key icon indicates you'll either need to link to your TV service provider or use an NBC Profilecredit to watch that episode.

       

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      Are all episodes locked?

       

      No, you can watch full episodes of many of yourfavorite shows without linking to your TV service provider or using one of your free credits. The latest episodes of NBC's newest series areunlocked and available on demand across all platforms the day after airing on TV. In addition, select returning shows are unlocked and availablewithout an 8-day delay.

       

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      How do I contact customer service?

       

      Email us using our contact form here.

       

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      How do I find out which shows are available to stream?

       

      Each NBC platform offers the ability to easily find your favorite shows.

       

      NBC.com

      From the NBC.com homepage, select the “Shows” tab to browse the list of available episodes and clips. 

      Mobile Devices and Living Room Devices

      Select the grid icon in the app navigation bar tobrowse the list of available episodes and clips.

       

      We update NBC.com and the NBC App daily with new series,episodes and clips, so continue to check back to see which new shows have been added.

       

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      Why am I unable to find some NBC shows?

       

      There are some shows that air on NBC that are not available for streaming on the NBC app and/or NBC.com. Wefrequently add new series and episodes, so continue to check back to see whether the show you're looking for has been added.

       

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      Is ClosedCaptioning (CC) available?

       

      We offer Closed Captioning on all episodes available online and on our apps,indicated by a CC icon in the player controls. Select this icon to display or hide onscreen text.

       

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      Who can I contact with questions about ClosedCaptioning?

       

      To report an issue or concern regarding closed captioning, please contact us atclosedcaptioning@nbc.com Please detail your issue or concern by providing the following information:

       

      - Nameof the program

      - Description of the issue (e.g. missing captions on a particular episode, captions cut off, timing is off)

      - Website or application where you viewed the program

      - Approximate time and date the issue occurred

      -Your name and contact information, including mailing address, email and phone number

       

      Written complaintsconcerning captioning on NBC Network programs made available online or through mobile apps may be sent to:

       

      Margaret Tobey

      Vice President Regulatory Affairs

      NBCUniversal

      300 New Jersey AvenueNW

      Washington, D.C., 20001-2030

       

      Phone: 202-524-6401

      Fax: 202-524-6411

      IPCComplaints@nbcuni.com

       

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      What do the ratings codes (e.g., TV-14 DL) on the schedule mean?

       

      Ratingscodes indicate the age-appropriateness and type of content presented in a program. There are two parts after “TV-”: an age-based rating,followed by a content descriptor. A summary of the codes we use is provided below for your convenience. For complete information, visit The TV Parental Guidelines.

       

      Content codes: Suggestive dialogue (D),coarse or crude language (L), sexual situations (S), violence (V).

       

      Audience age codes: All children (Y),children 7+ (Y7), children 7+ with fantasy violence (Y7-FV), all ages (G), parental guidance suggested (PG), unsuitable for children under 14 (14),unsuitable for children under 17 (MA)."

       

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      Will the mobile app work over a 3G connection?

       

      NBC'smobile app will work over a 3G network, but using a strong Wi-Fi or 4G connection is the best way to ensure optimal viewing.

       

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      Why isn't myTV service provider listed?

       

      We're working to add new TV service providers. If you don't seeyours, check back soon to see if they've been added.

       

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      How do I clear my browser cache?

       

      In order to clear thecache for your specific browser, please find instructions below:

       

      Chrome

      Internet Explorer

      Mozilla Firefox

      Safari

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