FAQ

Learn more about watching NBC shows online


 


What are the benefits of signing up for an NBC Profile?

 

When you sign up for an NBC profile, you'll get the following benefits:

 

- A seamless cross-device experience. Sign in and watch episodes and clips across all your devices.

- Continue watching episodes and clips right where you left off.

- Save your favorite shows and episodes.

- Get 3 free credits to watch locked content.

 

    


Where can I use my NBC Profile?

 

Currently, your NBC profile is available on NBC.com and the NBC App for:

 

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How do I sign in to my NBC Profile from a TV-connected device?

 

Proceed to the Settings screen on your connected device and select My Profile. From there, follow the on-screen instructions to sign in to your NBC Profile with your connected device.

 

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Why can't I sign in to my NBC Profile?

 

If you’re unable to sign in to your NBC Profile, first try resetting your password.

 

If you do not receive a password reset email, please check your spam folder. Otherwise, consider whether your NBC Profile is registered to a different email address or Facebook account and try signing in again.

 

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How do I access my NBC Profile details?

 

To view or update your NBC Profile details, please access the My Profile page.

 

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How do I change my NBC Profile password?

 

To change your NBC profile password, visit the sign-in page and click "Forgot Password?". You should then receive an email with a link to reset your password. If you do not receive a password reset email, please check your spam folder. Otherwise, consider whether your NBC Profile is registered to a different email address or Facebook account and try signing in again.

 

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How do I change the email address associated with my NBC Profile?

 

At this time, users may not change the email address associated with their NBC Profile. If you wish to use a different email address, please create a new NBC Profile.

 

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Why do I need to link to a TV service provider after signing up for an NBC profile?

 

When you sign up for an NBC profile, you'll get the following benefits:

 

- A seamless cross-device experience. Sign in and watch episodes and clips across all your devices.

- Continue watching episodes and clips right where you left off.

- Save your favorite shows and episodes.

- Get 3 free credits to watch locked content.

 

By linking to your cable or satellite provider, you gain access to all of NBC's watchable content, including all locked episodes and shows.

 

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How do my credits work?

 

Each credit allows you to access one locked episode. Credits do not expire. Once a credit is used, that episode will remain available to you on all your devices, as long as you've signed in with your NBC Profile.

 

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How do I know how many credits I have?

 

When attempting to access locked content, you will be provided with the option to use one of your free credits. Your remaining credits will be displayed on the confirmation screen.

 

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Why can't I use my credits to watch locked content?

 

Please contact our support team.

 

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What is a TV service provider?

 

A TV service provider is the company you pay for your television service, such as a cable company, satellite company or telecommunications company. If you don't see your TV service provider on our list, check back with us soon. We are actively working to add more providers in the near future. Note that you can still watch full episodes of many of your favorite shows without linking to your TV service provider.

 

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Why am I being asked to link to a TV service provider?

 

TV service providers play a key role in delivering our content through emerging technology platforms, like the web and mobile devices. It's through the support of pay TV service providers that we're able to bring live as well as on-demand entertainment and news shows to subscribers at no additional cost.

 

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Do I have to create a new TV service provider account?

 

If you already have a username and password from your TV service provider, you do not need to create a new account - just verify your account information. If you have not previously set up an account with your provider, you'll need to create a new account. Please contact your TV service provider to learn more. If you don't currently have a TV service provider, you'll need to get one to access the full range of NBC programming.

 

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How do I link to my TV service provider account?

 

If you already have a username and password from your TV service provider, you do not need to create a new account - just verify your account information. If you have not previously set up an account with your TV serice provider, you'll need to create a new account. Please contact your TV service provider to learn more.

 

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What if I'm unable to link to my TV service provider?

 

Most TV service providers offer a simple way to retrieve or reset your password online. Please contact your service provider to learn more.

 

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I am a Time Warner Cable or Brighthouse customer. Which TV service provider do I link to?

 

Time Warner Cable and Brighthouse are now incorporated under Spectrum. Current Time Warner Cable and Brighthouse customers should select Spectrum when linking to their TV service provider.

 

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How do I enable cookies in Safari for Mac?

 

To link to your TV service provider and/or sign in to your NBC Profile with your username and password, your browser needs to able to assign cookies to remember you; cookies may be turned off in your preferences.

 

Here's how to enable cookies for Safari on a Mac:

- Select “Safari” and then “Preferences” from Safari's drop-down menu.

- Select the “Privacy” tab.

- Change the setting from “Block cookies and other website data” to “Never.”

- Refresh the page and sign in with your username and password."

 

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How do I enable cookies in Chrome for Mac and PC?

 

Our service needs to use cookies in your browser; cookies may be turned off in your preferences.

 

Here's how to enable cookies in Chrome:

- Click Chrome in the menu bar, then select “preferences” from the drop-down menu (you can also type “chrome://settings/” in the address bar).

- Go to the bottom of the “Settings” page (it should be selected in the left side menu navigation).

- Click “Show advanced settings,” which will open privacy settings.

- Under the “Privacy” section, click the “Content settings” button.

- In the “Cookies” section, make sure the “Allow local data to be set” is selected and “Block third-party cookies and site data” is not selected.

 

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Why can't I get confirmation that my TV service provider account information is valid?

 

Your browser needs access to cookies in order to confirm your TV service provider account is valid.

 

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When I select my TV service provider, nothing happens. Why?

 

Make sure you've disabled pop-up blockers for NBC.com in your browser settings.

 

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What does the key icon at the top of a full episode mean?

 

For some shows, certain episodes are available only to users who have linked to their TV service provider. The key icon indicates you'll either need to link to your TV service provider or use an NBC Profile credit to watch that episode.

 

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Are all episodes locked?

 

No, you can watch full episodes of many of your favorite shows without linking to your TV service provider or using one of your free credits. The latest episodes of NBC's newest series are unlocked and available on demand across all platforms the day after airing on TV. In addition, select returning shows are unlocked and available without an 8-day delay.

 

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How do I contact customer service?

 

Email us using our contact form here.

 

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How do I find out which shows are available to stream?

 

Each NBC platform offers the ability to easily find your favorite shows.

 

NBC.com

From the NBC.com homepage, select the “Shows” tab to browse the list of available episodes and clips.

 

Mobile Devices and Living Room Devices

Select the grid icon in the app navigation bar to browse the list of available episodes and clips.

 

We update NBC.com and the NBC App daily with new series, episodes and clips, so continue to check back to see which new shows have been added.

 

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Why am I unable to find some NBC shows?

 

There are some shows that air on NBC that are not available for streaming on the NBC app and/or NBC.com. We frequently add new series and episodes, so continue to check back to see whether the show you're looking for has been added.

 

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Is Closed Captioning (CC) available?

 

We offer Closed Captioning on all episodes available online and on our apps, indicated by a CC icon in the player controls. Select this icon to display or hide onscreen text.

 

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Who can I contact with questions about Closed Captioning?

 

To report an issue or concern regarding closed captioning, please contact us at closedcaptioning@nbc.com Please detail your issue or concern by providing the following information:

 

- Name of the program

- Description of the issue (e.g. missing captions on a particular episode, captions cut off, timing is off)

- Website or application where you viewed the program

- Approximate time and date the issue occurred

- Your name and contact information, including mailing address, email and phone number

 

Written complaints concerning captioning on NBC Network programs made available online or through mobile apps may be sent to:

 

Margaret Tobey

Vice President Regulatory Affairs

NBCUniversal

300 New Jersey Avenue NW

Washington, D.C., 20001-2030

 

Phone: 202-524-6401

Fax: 202-524-6411

IPCComplaints@nbcuni.com

 

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What do the ratings codes (e.g., TV-14 DL) on the schedule mean?

 

Ratings codes indicate the age-appropriateness and type of content presented in a program. There are two parts after “TV-”: an age-based rating, followed by a content descriptor. A summary of the codes we use is provided below for your convenience. For complete information, visit The TV Parental Guidelines.

 

Content codes: Suggestive dialogue (D), coarse or crude language (L), sexual situations (S), violence (V).

 

Audience age codes: All children (Y), children 7+ (Y7), children 7+ with fantasy violence (Y7-FV), all ages (G), parental guidance suggested (PG), unsuitable for children under 14 (14), unsuitable for children under 17 (MA)."

 

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Will the mobile app work over a 3G connection?

 

NBC's mobile app will work over a 3G network, but using a strong Wi-Fi or 4G connection is the best way to ensure optimal viewing.

 

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Why isn't my TV service provider listed?

 

We're working to add new TV service providers. If you don't see yours, check back soon to see if they've been added.

 

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How do I clear my browser cache?

 

In order to clear the cache for your specific browser, please find instructions below:

 

Chrome

Internet Explorer

Mozilla Firefox

Safari

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