Andy's in his office with a potential client. He dashes out to the front desk to ask Erin to help him with a trick to impress the would-be customer. He asks Erin to interrupt him in a couple of minutes, claiming he's got an important call. Andy will then refuse to take the call - impressing the client with how important he considers their meeting. Erin doesn't quite understand, but Andy tells her to just make something up; finally, they're in cahoots. As Andy butters up the client, Erin bursts in to announce there's an important call. Andy tells her can't take it, but Erin insists. She tells Andy it's the police: his mother is dead, hit by a bus. Dwight offers his condolences. Andy takes the fake call (Darryl's on the other end) and asks the police officer if his mother had any last words. "Make sure that your client gets the best deal possible," Andy repeats aloud.