Voting Frequently Asked Questions

How do I vote?
There are 2 ways to vote for Clash Of The Choirs each week: toll-free and online. To vote, simply watch Clash Of The Choirs on NBC, currently scheduled from December 17th through December 20th (see local listings for times in your area) and at the end of the show dial the number of the choir for whom you wish to vote (e.g. 1-877-6-CHOIR-1 for Choir 1, 1-877-6-CHOIR-2 for Choir 2, etc). Or, log on to http://www.nbc.com and follow the links to vote online. You may vote up to 10 times online per e-mail address and up to 10 times per originating telephone number. Producer, in consultation with NBC, reserves the right to disqualify, block or remove any votes from an individual who votes using any electronic, mechanical or automated means, or otherwise tampers with the vote process (see the Is there ever a time when votes I cast may not count? section).

Rules and procedures are subject to change at producer's and NBC's discretion without notice.

Who can vote?
Anyone calling or voting online from within the Continental US, Hawaii, Alaska and Puerto Rico can cast their vote(s) for Clash Of The Choirs. To vote online, you must be 13 years of age or older.

When can I vote?
Online voting via http://www.nbc.com will be open from December 17th to December 19th at the following times:

The toll-free vote start and end times are as follows:

Monday 17th December AND Wednesday 19th December:
Eastern Time Zone– 9.55pm -12mid (next day)
Central Time Zone – 8.55pm -11pm
Mountain Time Zone – 8.55pm -11pm
Pacific Time Zone – 9.55pm – 12mid (next day)
Hawaii - 8.55pm -11pm
Puerto Rico (Eastern Time) - 9.55pm -12mid (next day)
Alaska - 8.55pm -11pm

Tuesday 18th December:
Eastern Time Zone– 8.55pm -11pm
Central Time Zone – 7.55pm -10pm
Mountain Time Zone – 7.55pm -10pm
Pacific Time Zone – 8.55pm -11pm
Hawaii - 7.55pm -10pm
Puerto Rico (Eastern Time) - 8.55pm -10pm
Alaska - 7.55pm -10pm

All times are local to the location listed. Show and vote schedules are subject to change. Outside of the telephone voting windows, the toll-free lines will play a busy signal and your call will not count as a vote. The applicable voting window is determined by the area code of the phone number from which you are calling (see the Can I vote using my cell phone? section).

How many times can I vote?
You may vote up to 10 times online per e-mail address and up to 10 times via telephone per originating telephone number. Any additional votes you attempt to cast above these limits will NOT count. Producer, in consultation with NBC, reserves the right to disqualify, block or remove any votes from any individual who votes by any electronic, mechanical or automated means, or otherwise tampers with the vote process. (see the Is there ever a time when votes I cast may not count? section). Rules and procedures are subject to change at Producer's and NBC's discretion without notice.

How much does it cost to vote?
Telephone calls to the Clash Of The Choirs voting lines are toll-free from landlines. If you use a wireless phone to call, airtime and applicable roaming and long distance charges may apply. Contact your cell phone service provider if you want to know how much you will be charged. Voting online is free except for your normal internet access charges.

Can I vote using my cell phone?
Yes, you can vote by calling the toll-free numbers from a cell phone, although airtime and applicable roaming charges will apply to toll-free numbers called from wireless phones. Contact your cell phone service provider if you want to know how much you will be charged.

If you are calling from a cell phone and you are physically located in a different time zone from your cell phone's area code, the systems will accept or reject your vote based on the time zone of your cell phone area code. For example, if you have a New York cell phone area code but are calling from Los Angeles immediately following the Los Angeles broadcast, you will be voting outside the East Coast voting window and your vote will not be accepted. In that circumstance, you could call from a landline during the West Coast vote window or vote online.

What will I hear if I call the toll-free numbers?
Voting opens just before the end of the show – if you call before then you will hear a busy signal and your vote will not count. The window for voting via toll-free telephone numbers remains open for up to 2 hours after the show, subject to local time zone and broadcast feed limitations (see the When can I vote? section). During each vote window, the phone message will confirm the choir number for whom you have voted. The choir numbers are directly related to the order in which they perform on the show. After the voting window closes, no more votes will be accepted and lines will play a busy signal.

Can I vote using a payphone?
Votes from payphones will be blocked. To vote for your favorite choir(s), use a standard landline or cell phone, or vote online. Charges may apply when using your cell phone. (See the Can I vote using my cell phone? section.)

How do I vote on the internet?
Internet voting will be open during the times stated above (see the When can I vote? section). To vote, log on to http://www.nbc.com and follow the instructions to vote including completing the form provided. Then, select the choir for whom you wish to vote from the list provided. You must be 13 years or older to vote online. If done correctly, you will get a message on your screen thanking you for voting. You may vote up to 10 times online per email address – any attempts over 10 will not count. Outside of the vote window, the online vote page will not appear and you will not be able to cast your vote.

How do I find out the results?
The results will be revealed during the following day's show. Check your local listings for show times.

Is there ever a time when votes I cast may not count?
Global Hybrid Productions, LLC, NBC Universal, Inc., and/or Telescope, Inc. and their respective parent, subsidiary and affiliated entities (collectively, the "Sponsors") reserve the right to disqualify, block or remove any votes from an individual who votes using any electronic, mechanical or automated means, or otherwise tampers with the vote process, or for any other reason, as determined by Sponsors in their sole discretion. Sponsors reserve the right, for any reason and in their sole discretion, to modify, suspend or discontinue the voting service without prior notice. Sponsors reserve the right to modify the show's contest rules, and the terms and conditions of this voting process at any time their sole discretion.

Are there any other guidelines governing my vote?
Sponsors are not responsible for and shall not be liable for any damages that may occur as a result of anyone's participation in the vote, including, but not limited to, difficulties, failures or malfunctions of phones (including wireless phones/handsets), phone lines or telephone systems or other communications malfunctions; cellular equipment towers, telephone systems or wireless services; interrupted or unavailable networks or servers; miscommunications, failed computer hardware or software or other technical failures; garbled, lost, misrouted or scrambled transmissions; any error, omission, interruption, defect or delay in any transmission or communication; traffic congestion or for any technical problem which may cause the voting to be disrupted or corrupted.

If for any reason the voting is not capable of being executed as planned, or infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of Sponsors, corrupt or affect the administration, security, fairness, integrity, or proper conduct of this competition, the Sponsors reserve the right, in their sole discretion, to withdraw the transmission of any vote or permanently disqualify from any promotion any person it believes has intentionally violated these rules, and to terminate or suspend voting at any point and declare the vote results based on the votes up to that point, if it appears that the voting process has been so distorted by hacking or other interference that the results would not reflect actual valid votes should the polling continue. In the event of technical difficulties with the online voting or telephone voting, Sponsors reserve the right to review the votes for accuracy and to take any appropriate action, including, without limitation, voiding the votes cast during the time period in which such technical difficulties occurred. Sponsors and their respective parents, subsidiaries and affiliates and each of their respective agents, officers, directors and employees assume no responsibility for any injury or damage to participants or to any other person's computer relating to or resulting from entering or downloading materials or software in connection with this vote. Sponsors are not responsible for telecommunications, network, electronic, technical or computer failures of any kind, for inaccurate transcription of voting information, errors in any promotional or marketing materials, for any human or electronic error, or for votes that are stolen, misdirected, garbled, delayed by computer transmissions, lost, or late.

These rules are subject to change at any time at the sole discretion of the Sponsors. Without in any way limiting the foregoing, the Sponsors reserve the right to change the limit on the number of votes by any method, in the Sponsors' sole discretion. Notification regarding any such change will be posted at http://www.nbc.com

CAUTION: Any attempt by any individual to deliberately damage any online service or website, tamper with the voting process, or otherwise undermine the legitimate operation of the voting, may be a violation of criminal and civil laws and should such an attempt be made, Sponsors reserve the right to seek damages and/or other remedies from any such person to the fullest extent permitted by law.