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FAQs

VOTING FREQUENTLY ASKED QUESTIONS

How do I vote?
Voting is easy. To vote, simply watch "Celebrity Circus" on NBC on Wednesday nights (see local listings for times in your area) and at the end of the show each week you can vote for your favorite celebrity via two vote methods: toll-free and online. Each of the contestants will be assigned his or her own toll-free number (e.g. 1-866-I-WANT-01 / 1-866-492-6801 for contestant 1, 1-866-I-WANT-02 / 1-866-492-6802 for contestant 2 etc. during the show. Or you can log on to www.NBC.com and follow the links to vote online. If you are voting via toll-free, you may vote up to 10 times per phone number or if you are voting online, you may vote up to 10 times per email address.

The producers reserve the right to disqualify, block or remove any votes from an individual who votes using any electronic, mechanical or automated means, or otherwise tampers with the vote process (see the "Is there ever a time when votes I cast may not count?" section). Rules and procedures are subject to change at Producer’s discretion without notice.

Who can vote?
Anyone calling or voting online from within the Continental US, Hawaii, Alaska and Puerto Rico can cast their vote(s) for "Celebrity Circus." To vote online, you must be 13 years of age or older.

When can I vote?
The toll-free voting start and end times for each Wednesday vote episode are as follows:

Eastern/ Puerto Rico	10:55pm ET Wed – 1:00am ET Thurs
Central	9:55pm CT Wed – 12:00am CT Thurs
Mountain	9:55pm MT Wed – 12:00am MT Thurs
Pacific	10:55pm PT Wed – 1:00am PT Thurs
Alaska (PT feed)	9:55pm AT Wed – 12:00am AT Thurs
Hawaii (own feed)	9:55pm HT Wed – 12:00am HT Thurs
Arizona (own feed)	9:55pm PT Wed – 12:00am PT Thurs

All times are local to the location listed. Outside of these times the toll-free lines will play a busy signal or other message played by the local carrier and your call will not count as a vote. A vote window is determined by the phone number which resides in a time zone as defined above.

Online voting will be open as follows for all episodes:

10:55pm Weds ET – 6am Thurs ET

How many times can I vote?
You may vote up to 10 times per phone number (if voting via toll-free) or up to 10 times per email address (if voting via online). Any additional votes you attempt to cast above these limits will NOT count. Producer reserves the right to disqualify, block or remove any votes from any individual who votes by any electronic, mechanical or automated means, or otherwise tampers with the vote process. (see the "Is there ever a time when votes I cast may not count?" section). Rules and procedures are subject to change at Producer’s sole discretion without notice.

How much does it cost to vote?
Telephone calls to the "Celebrity Circus" voting lines are toll-free from landlines. If you use a wireless phone to call, airtime and applicable roaming and long distance charges may apply. Contact your cell phone service provider if you want to know how much you will be charged.

Voting online is free except for your normal Internet access charges.

I couldn’t get through to the lines or all I get is a fast busy signal or other message when I call – why?
Although the telephone network is designed to handle huge volumes of calls simultaneously, there may be times (particularly just after the show) when it will not be able to handle every single call due to the sheer volume. If you are calling during your voting window but can’t get through to cast your vote, be patient and try again.

If you are sure you are calling within your voting window but still can’t get through, it may be that your local phone company has been flooded with calls. Try waiting a few minutes before calling again as you have two hours after the show to vote by phone. If you still have problems, contact your local phone company. In addition, you may want to vote online (see the "How do I vote on the Internet?" section).

If you are calling from a cell phone with an area code that is in a different time zone from that in which you are calling, the system will accept or reject your vote based on the time zone of your cell phone’s area code. So, for example, if you have a New York cell phone area code but are calling from Los Angeles following the West Coast broadcast, you will be voting outside the East Coast voting window and your vote will not be accepted. Try calling again from a landline phone during the West Coast vote window.

Can I vote using my cell phone?
Yes, you can vote using a cell phone, although airtime and applicable roaming charges will apply to toll-free numbers called from wireless phones. Contact your cell phone service provider if you want to know how much you will be charged.

If you are calling from a cell phone and you are physically located in a different time zone from your cell phone’s area code, the systems will accept or reject your vote based on the time zone of your cell phone area code. For example, if you have a New York cell phone area code but are calling from Los Angeles following the West Coast broadcast, you will be voting outside the East Coast voting window and your vote will not be accepted. Try calling again from a landline during the West Coast vote window. Or, try voting online (see the "How do I vote on the Internet?" section).

Can I vote if I subscribe to a digital phone service or VOIP (Voice Over Internet Protocol) service?
Yes, you can vote if you subscribe to some digital or Internet-based phone systems, such as Vonage or Skype. However, note that digital phone and VOIP services often re-route outgoing calls to a different geographical location from which the call is being made. As a result, you may only be able to vote in the voting window to which your call has been re-routed. If you are trying to vote in the voting window for your region and your call is re-routed outside of your region by your service provider, you will not be able to vote (instead, you will hear a busy signal or other carrier error message). However, you still have the opportunity to vote during the other voting window, or you can vote online. For further information, contact your digital phone or VOIP service provider.

What will I hear if I call the toll-free numbers?
Voting opens just before the end of the show – if you call before then you will hear a busy signal or another message from your local phone carrier and your vote will not count. Voting via toll-free, the telephone lines remain open for up to two hours after the show, subject to local time zone and broadcast feed limitations (see the "When can I vote?" section). During each vote window, the phone message that you hear will confirm your vote. Any calls made after your 10th call from the same phone number will not count, regardless of the fact that the audio message will thank you for your vote. After the voting window closes, no more votes will be accepted and lines will play a busy signal or other local carrier message.

Can I vote using a pay phone?
Votes from pay phones will be blocked. To vote for your favorite contestant, use a standard landline or cell phone, or vote online. Airtime and applicable roaming charges will apply when using your cell phone.

How do I vote on the Internet?
Internet voting will be open during the times stated above (see the "When can I vote?" section). To vote, log on to www.NBC.com and follow the instructions to vote including completing the form provided. Then, select for whom you wish to vote from the list of contestants. You must be 13 years or older to vote online. If done correctly, you will get a message on your screen thanking you for voting. You may vote up to 10 times online per email address – any attempts over 10 will not count. Outside of the vote window, the online vote page will not appear and you will not be able to cast your vote.

How do I find out the results?
The results will be revealed during the following week’s show, airing Wednesdays on NBC. Check your local listings for show times.

What's power dialing and what is being done to protect against it?
Monitoring procedures will be in place to prevent individuals from unfairly influencing the outcome of the voting by generating significant blocks of votes using technical enhancements. Producer, in its sole discretion, reserves the right to remove any identified "power dialing" votes. Note that this applies to both toll-free and online voting.

Is there ever a time when votes I cast may not count?
Endemol, NBC Universal, Inc., and/or Telescope, Inc. and their respective parent, subsidiary and affiliated entities and persons, (collectively, the “Administrators”) reserve the right to disqualify, block or remove any votes from anyone who votes using any electronic, mechanical or automated means, or otherwise tampers with the vote process, or for any other reason, as determined by Administrators in their sole discretion. Administrators reserve the right, for any reason and in their sole discretion, to modify, suspend or discontinue the voting service without prior notice. Administrators reserve the right to modify the show’s contest rules, and the terms and conditions of this voting process at any time in their sole discretion.

VOTING RULES